Description
Under the supervision of the Chief Operating Officer, the Sales & Administrative Clerk will provide frontline customer service, sales support, and general administrative, operational, and clerical assistance to ensure the company effectively meets its goals.
The ideal candidate must be organized, customer-focused, and capable of multitasking in a fast-paced retail environment with minimal supervision. This role requires strong interpersonal skills, as the candidate will interact directly with customers, assist with in-store transactions, and support various departments as needed.
Responsibilities
The following is a summary of the essential functions of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time:
- Serve as first-level liaison with clients and project a positive and pleasant attitude.
- Maintain the outlook of the store through dusting, cleaning, and restocking of merchandise on the shelves.
- Maintain a well-organized, clean, stocked, and orderly storefront that aligns with the company's image.
- Introduce customers to current discounts and offers within the store and online to promote both sales and brand awareness.
- Achieve sales goals and actively upsell products to customers.
- Answer phones and ensure calls or messages are transferred to the appropriate persons.
- Respond to customer queries in store, via telephone, WhatsApp, Instagram, and other social media platforms as directed.
- Follow up with retail outlets to restock and maintain adequate stock of products.
- Make product recommendations to clients based on suitability and availability.
- Design, develop and produce digital/print materials for marketing and promotional purposes.
- Work closely with external sales representatives to increase brand awareness and to increase the company’s presence in retail outlets.
- Participate in online marketing campaigns through photography, video content etc.
- Print, scan and photocopy documents and any other material as requested by management.
- Assist with processing and lodgment of cheques, cash and any other financial records.
- Handle and process front desk financial transactions.
- Organize office area and filing systems.
- Perform other duties as assigned by management.
Required Skills, Knowledge, and Abilities
- Five (5) CXC subjects inclusive of English Language and Mathematics or Accounts.
- Minimum two (2) years experience in a similar role.
- Proficiency in Microsoft Office Suite and/or Google Workspace (e.g., Word/Docs, Excel/Sheets, and email/calendar management).
- Customer-centric mindset with a proactive approach to solving customer issues.
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Professional appearance and demeanor when interacting with customers and stakeholders.
- Excellent interpersonal relations skills.
- Proven track record for achieving sales target
- Ability to balance multiple tasks and priorities.
- Must be Social Media savvy and comfortable with being included in content creation for marketing.
- Demonstrated ability to work as part of a team and to set and meet goals.
- Consistently exhibit required business ethics and customer service skills.
- Demonstrated verbal and written communications skills.
- The ability to multitask and balance the needs of several customers at once is mandatory.
- Basic mathematic skills are needed to accurately close out transactions and provide change to customers.
KlutchJa Organics Ltd thanks all applicants for their interest. However, only shortlisted candidates will be contacted.